Our Easy No Hassle Return Policy
Our goal is that you’re completely satisfied with your purchase from Jafrum. We take pride in the quality of our products we sell. Providing great customer service is our top priority. If you’re not completely satisfied with your purchase, please follow the guidelines detailed below and we’ll be happy to help you with the return of your purchase.
We accept returns of any new, unused and unaltered item bought from us for a refund within 30 days from the date of receipt.
Any merchandise which has been "taken out for a ride" is considered used and cannot be returned. We encourage you to walk on your carpet in your boots and to try your motorcycle helmet on indoors before heading out on the bike.
All Return products must be in new, unused condition and include the original box and/or packaging with all tags included. These will need to be shipped back to Jafrum International in the same sturdy shipping box. Do not use the manufacturer box as the shipping box. Items received that do not meet this criteria will not be accepted and will be sent back to you.
Only the item price paid will be refunded. Any other charges like Shipping, Handling, Duties, and Brokerage etc. will not be refunded. **We also do not refund the return shipping charges that are charged to return the item (s) back to Jafrum International.
For wire transfer payments, all refunds will be issued via store credit.
Refunds are processed in 5 business days from our receipt. If you don’t see your refund even after 5 days, please contact us.
If you still have any questions or concerns, please Contact us.
Please return the item for a refund using your preferred carrier within 30 days from the date of receipt and place a new order. You are responsible for all shipping costs associated with getting your order back to Jafrum. If you need an exchange and you are in one of the 48 states of USA please send $10 check or MO to process the exchange. If the payment is not enclosed we will simply issue refund without contacting you. If the price of the item you are returning is $99 or above (not order total) we can ship another size free of shipping charge.
Jafrum International Inc.
-Warranty processing will take up to 8 weeks and the manufacturer may decide to exchange the item, fix the item, refund the item or reject the warranty claim altogether.
Please give us the following information needed to process the return. You can either write this information in a paper or take the printout.
Return Address:Returns Department Jafrum International Inc.
Real Customer Testimonials on Our Return Policy
Read More Reviews at ResellerRatings.Com
For price and quality along with a no hassle return policy you cannot beat Jafrum. I recommend them to anyone interested in motorcycle related products. KV, USAI bought this helmet for my husband and he loves it. It's light weight and not too big. I actually had to return another style and the customer service personnel were the best. They refunded my money very quickly with no questions asked. Robin, Alabama
I purchase this vest and ordered the wrong size. I returned it for correct size and this was done in a speedy manner. Great service. Zoe Girl, El Paso, TXAs usual Jafrum service was great, shipping was fast and the refund process was easy and smooth. Bazza, Texas
Great helmet for the price and it's DOT certified. At this price you can't go wrong in giving it a try....especially with Jafrum's generous 30 days return policy! Christopher P., New YorkJafrum made it so easy to return with no hassles and the credit showed up on my card the next month. I will have this jacket for a long time and Jafrum is definitely bookmarked. Ted P, Sayre, Pa
I bought 2 of these for my 8 and 10 year olds. The leather is beautiful and the quality is unbeatable. I had researched pricing and Jafrum had the best price by far. I made the mistake of ordering my kids current sizes, but then decided upon arrival that I should get them larger so they can wear them more than 1 season. I followed the return instructions and had replacement within 1 week. I was simply amazed at the wonderful service provided by Jafrum. I will definitely be back! Toni, Huntington, WV
The vest came in and is very high quality, which for the price was great! This is a great product! Also, my first one was too large, I sent it back for a refund and bought the next size lower. They processed my refund and reorder quickly and with no questions G. Fox-Smith, Boulder, COWhen I placed my first order with Jafrum, I selected the wrong pants entirely. They were very prompt and helpful on getting me the correct order quickly while providing an appropriate refund on my mistake. The customer service alone brings these pants into a solid five star experience. C. Smithson, Dayton, OH
Jafrum has excellent customer service. Exchange is quick and trouble free. No worries mate! Curley R, Nelson B.C. CanadaAll items received in good time and all are good products. I've never been disappointed with Jafrum service and they stand behind all their product. I've only need to exchange an item one time and they were quick and helpful. Sandy, Florissant Missouri