Effective for orders placed on or after Nov 12, 2009
Returns
-We accept returns for refund for 60 days from date of receipt.
-The item returned for refund should be new, unused, unaltered, in original manufacturer packaging and with the tags intact.
-Please put the manufacture box in a second proper shipping box. Jafrum shipping box can be reused.
-Only the item price paid will be refunded. Any other charges like Shipping, Handling, Duties, Brokerage etc will not be refunded.
-Please complete the Returns form in full and keep inside the box.
-Please ship prepaid using your preferred carrier. Add tracking/insurance if needed for your protection. If these conditions are not met the package will be refused and returned to the sender.
-Refunds are processed in 14 business days. If you don’t see your refund even after 14 days, please contact us.
-If you still have any questions or concerns, please Contact us.
Exchanges
For exchanges please follow the Returns procedure for Refund. Then place a new order for the correct item at www.Jafrum.com. This will expedite your Exchange process. If you still have any questions or concerns, please Contact us.
Please give us the following information needed to process the return. You can either write this information in a paper or take the printout.
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PURCHASER OR RECIPIENT Name:
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Order Number (Providing no order number or invalid order number may delay the process): |
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Phone:
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Email: |
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Address:
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Items sent for refund: |
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Ebay User Id (If bought from Ebay):
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Reason for return and other Instructions:
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Return Address:
Refund Department
Jafrum International Inc.
3731-A Woodpark Blvd.
Charlotte NC 28206
USA
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Damages/Defectives
If the items received by you was damaged in transit or has any manufacturing defects upon arrival, please Contact us within three business days of receipt. Please keep all the contents and the shipping box for inspection by the carrier.
Warranty Returns
-Most of the manufacturers offer Warranty for their products against manufacturing defects for a certain amount of time.
-All Jafrum brand merchandise with Jafrum tags have a 2 year Warranty against manufacturing defects.
-Contact us to learn about Warranty for any particular item in question.
-Formal wear and tear, customer negligence, acts of God like rain and flood, acts of man like terrorism, nuclear explosion etc are not considered as manufacturing defects.
-Send Warranty item to the following address along with a letter explaining the defect, your name, address, order number etc.
Jafrum International Inc.
Attn: Warranty Dept.
3731-A Woodpark Blvd.
Charlotte, NC 28206
-Warranty processing will take up to 8 weeks and the manufacturer may decide to exchange the item, fix the item, refund the item or reject the warranty claim altogether.
-Jafrum cannot guarantee the outcome till instructed by the manufacturer. | 
