-We accept returns for refund for 60 days from date of receipt.
-The item returned for refund should be new, unused, unaltered, in original manufacturer packaging and with the tags intact.
-Please put the manufacture box in a second proper shipping box. Jafrum shipping box can be reused.
-Only the item price paid will be refunded. Any other charges like Shipping, Handling, Duties, Brokerage etc will not be refunded.
-Please complete the Returns form in full and keep inside the box.
-Please ship prepaid using your preferred carrier. Add tracking/insurance if needed for your protection. If these conditions are not met the package will be refused and returned to the sender.
-Refunds are processed in 5 business days. If you don’t see your refund even after 5 days, please contact us.
-If you still have any questions or concerns, please Contact us.
For exchanges please follow the Returns procedure for Refund. Then place a new order for the correct item at www.Jafrum.com. This will expedite your Exchange process. If you still have any questions or concerns, please Contact us.
Please give us the following information needed to process the return. You can either write this information in a paper or take the printout.
PURCHASER OR RECIPIENT NAME:
ORDER NUMBER (PROVIDING NO ORDER NUMBER OR INVALID ORDER NUMBER MAY DELAY THE PROCESS):
Items sent for refund:
Ebay User Id (If bought from Ebay):
Reason for return and other Instructions:
Return Address: Refund Department Jafrum International Inc. 3731-A Woodpark Blvd. Charlotte NC 28206 USA
If the items received by you was damaged in transit or has any manufacturing defects upon arrival, please Contact us within three business days of receipt. Please keep all the contents and the shipping box for inspection by the carrier.
-Most of the manufacturers offer Warranty for their products against manufacturing defects for a certain amount of time.
-All Jafrum brand merchandise with Jafrum tags have a 2 year Warranty against manufacturing defects.
-Contact us to learn about Warranty for any particular item in question.
-Formal wear and tear, customer negligence, acts of God like rain and flood, acts of man like terrorism, nuclear explosion etc are not considered as manufacturing defects.
-Send Warranty item to the following address along with a letter explaining the defect, your name, address, order number etc.
Jafrum International Inc.
Attn: Warranty Dept.
3731-A Woodpark Blvd.
Charlotte, NC 28206
-Warranty processing will take up to 8 weeks and the manufacturer may decide to exchange the item, fix the item, refund the item or reject the warranty claim altogether.
-Jafrum cannot guarantee the outcome till instructed by the manufacturer.
Real Customer Testimonials on Our Return Policy
For price and quality along with a no hassle return policy you cannot beat Jafrum. I recommend them to anyone interested in motorcycle related products. KV, USA I bought this helmet for my husband and he loves it. It's light weight and not too big. I actually had to return another style and the customer service personnel were the best. They refunded my money very quickly with no questions asked. Robin, Alabama
I purchase this vest and ordered the wrong size. I returned it for correct size and this was done in a speedy manner. Great service. Zoe Girl, El Paso, TX As usual Jafrum service was great, shipping was fast and the refund process was easy and smooth. Bazza, Texas
Great helmet for the price and it's DOT certified. At this price you can't go wrong in giving it a try....especially with Jafrum's generous 60 days return policy! Christopher P., New York Jafrum made it so easy to return with no hassles and the credit showed up on my card the next month. I will have this jacket for a long time and Jafrum is definitely bookmarked. Ted P, Sayre, Pa
I bought 2 of these for my 8 and 10 year olds. The leather is beautiful and the quality is unbeatable. I had researched pricing and Jafrum had the best price by far. I made the mistake of ordering my kids current sizes, but then decided upon arrival that I should get them larger so they can wear them more than 1 season. I followed the return instructions and had replacement within 1 week. I was simply amazed at the wonderful service provided by Jafrum. I will definitely be back! Toni, Huntington, WV
The vest came in and is very high quality, which for the price was great! This is a great product! Also, my first one was too large, I sent it back for a refund and bought the next size lower. They processed my refund and reorder quickly and with no questions G. Fox-Smith, Boulder, CO When I placed my first order with Jafrum, I selected the wrong pants entirely. They were very prompt and helpful on getting me the correct order quickly while providing an appropriate refund on my mistake. The customer service alone brings these pants into a solid five star experience. C. Smithson, Dayton, OH
Jafrum has excellent customer service. Exchange is quick and trouble free. No worries mate! Curley R, Nelson B.C. Canada All items received in good time and all are good products. I've never been disappointed with Jafrum service and they stand behind all their product. I've only need to exchange an item one time and they were quick and helpful. Sandy, Florissant Missouri