I received an item/size that was not as ordered. What should I do?
We sometimes make a mistake and send you wrong color/size. This is very rare but if this happens please send it back to us or call us for a shipping label to be issued to you. We will send you the color/size you asked for, and also will refund the shipping charges you incurred if you are using your postage. If a refund is needed we will be issuing item price refund.
International buyers should always contact us before sending the wrong item back to us.
Return shipping charges will only be refunded if the customer is in accordance with the Return Policy and if the return shipping receipt is included in the package at the time of delivery to Jafrum. For US returns shipping charges of only up to $10 will be refunded and for international returns shipping charges incurred by us to ship the item to customer will be refunded. So customer needs to send the package using a service that covers this amount. The same is applicable for damaged items received.