Our Easy No Hassle Return Policy
Our goal is that you’re completely satisfied with your purchase from Jafrum. We take pride in the quality of our products we sell. Providing great customer service is our top priority. If you’re not completely satisfied with your purchase, please follow the guidelines detailed below and we’ll be happy to help you with the return of your purchase.
We accept returns of any new, unused and unaltered item bought from us for a refund within 30 days from the date of receipt.
Any merchandise which has been "taken out for a ride" is considered used and cannot be returned. We encourage you to walk on your carpet in your boots and to try your motorcycle helmet on indoors before heading out on the bike.
All Return products must be in new, unused condition and include the original box and/or packaging with all tags included. These will need to be shipped back to Jafrum International in the same sturdy shipping box. Do not use the manufacturer box as the shipping box. Items received that do not meet this criteria will not be accepted and will be sent back to you.
Only the item price paid will be refunded. Any other charges like Shipping, Handling, Duties, and Brokerage etc. will not be refunded. **We also do not refund the return shipping charges that are charged to return the item (s) back to Jafrum International.
For wire transfer payments, all refunds will be issued via store credit.
It is your responsibility for all shipping costs associated with getting your order back to Jafrum International. We highly recommend you to place tracking/insurance if needed for your protection. If these conditions are not met the package will be refused and returned to the sender.
Refunds are processed in 7-14 business days from our receipt. If you don’t see your refund even after 14 days, please contact us.
If you still have any questions or concerns, please Contact us.
Please return the item for a refund using your preferred carrier within 30 days from the date of receipt and place a new order. You are responsible for all shipping costs associated with getting your order back to Jafrum. If you need an exchange and you are in one of the 48 states of USA please send $10 check or MO to process the exchange. If the payment is not enclosed we will simply issue refund without contacting you. If the price of the item you are returning is $99 or above (not order total) we can ship another size free of shipping charge.
If the items received by you was damaged in transit or has any manufacturing defects upon arrival, please Contact us within three business days of receipt. Please keep all the contents and the shipping box for inspection by the carrier. Warranty Returns
Most of the manufacturers offer Warranty for their products against manufacturing defects for a certain amount of time.
All Jafrum brand merchandise with Jafrum tags have a 1 year Warranty against manufacturing defects.
Contact us to learn about Warranty for any particular item in question.
Normal wear and tear, customer negligence, acts of God like rain and flood, acts of man like terrorism, nuclear explosion etc are not considered as manufacturing defects.
Send Warranty item to the following address along with a letter explaining the defect, your name, address, Phone number, email address, order number etc.
Jafrum International Inc.
Attn: Warranty Dept.
2701-P Hutchison McDonald Road
Charlotte, NC 28269
Warranty processing will take up to 8 weeks and the manufacturer may decide to exchange the item, fix the item, refund the item or reject the warranty claim altogether.
Jafrum cannot guarantee the outcome till instructed by the manufacturer.
Please give us the following information needed to process the return. You can either write this information in a paper or take the printout.
Real Customer Testimonials on Our Return Policy
For price and quality along with a no hassle return policy you cannot beat Jafrum. I recommend them to anyone interested in motorcycle related products. KV, USA
I bought this helmet for my husband and he loves it. It's light weight and not too big. I actually had to return another style and the customer service personnel were the best. They refunded my money very quickly with no questions asked. Robin, AlabamaI purchase this vest and ordered the wrong size. I returned it for correct size and this was done in a speedy manner. Great service. Zoe Girl, El Paso, TX
As usual Jafrum service was great, shipping was fast and the refund process was easy and smooth. Bazza, TexasGreat helmet for the price and it's DOT certified. At this price you can't go wrong in giving it a try....especially with Jafrum's generous 30 days return policy! Christopher P., New York
Jafrum made it so easy to return with no hassles and the credit showed up on my card the next month. I will have this jacket for a long time and Jafrum is definitely bookmarked. Ted P, Sayre, PaI bought 2 of these for my 8 and 10 year olds. The leather is beautiful and the quality is unbeatable. I had researched pricing and Jafrum had the best price by far. I made the mistake of ordering my kids current sizes, but then decided upon arrival that I should get them larger so they can wear them more than 1 season. I followed the return instructions and had replacement within 1 week. I was simply amazed at the wonderful service provided by Jafrum. I will definitely be back! Toni, Huntington, WV
The vest came in and is very high quality, which for the price was great! This is a great product! Also, my first one was too large, I sent it back for a refund and bought the next size lower. They processed my refund and reorder quickly and with no questions G. Fox-Smith, Boulder, CO
When I placed my first order with Jafrum, I selected the wrong pants entirely. They were very prompt and helpful on getting me the correct order quickly while providing an appropriate refund on my mistake. The customer service alone brings these pants into a solid five star experience. C. Smithson, Dayton, OHJafrum has excellent customer service. Exchange is quick and trouble free. No worries mate! Curley R, Nelson B.C. Canada
All items received in good time and all are good products. I've never been disappointed with Jafrum service and they stand behind all their product. I've only need to exchange an item one time and they were quick and helpful. Sandy, Florissant Missouri
I received an item/size that was not as ordered. What should I do?
We sometimes make a mistake and send you wrong color/size. This is very rare but if this happens please send it back to us or call us for a shipping label to be issued to you. We will send you the color/size you asked for, and also will refund the shipping charges you incurred if you are using your postage. If a refund is needed we will be issuing item price refund.
International buyers should always contact us before sending the wrong item back to us.
Return shipping charges will only be refunded if the customer is in accordance with the Return policy and if the return shipping receipt is included in the package at the time of delivery to Jafrum. For US returns shipping charges of only up to $10 will be refunded and for international returns shipping charges incurred by us to ship the item to customer will be refunded. So customer needs to send the package using a service that covers this amount. The same is applicable for damaged items received.
Return Policy for damaged item received
Damaged/defective items must be reported to us within 3 days of initial receipt of order. If you receive a damaged item, we will ship you a good one upon receival of the damaged item from you. We will also be reimbursing your shipping charges for returning it. But if you want a refund instead of the item, we can do that as well. Return shipping charges will only be refunded if the customer is in accordance with the return policy and if the return shipping receipt is included in the package at the time of delivery to Jafrum. For US returns shipping charges of only up to $10 will be refunded and for international returns shipping charges incurred by us to ship the item to customer will be refunded. So customer needs to send the package using a service that covers this amount. The same is applicable for wrong items received. You can also call us and we can issue a shipping label for you to return the damaged item.