FAQ

  • What is the return policy for damaged item received?

    Damaged/defective items must be reported to us within 3 days of initial receipt of order. If you receive a damaged item, we will ship you a good one upon receival of the damaged item from you. We will also be reimbursing your shipping charges for returning it. But if you want a refund instead of the item, we can do that as well. Return shipping charges will only be refunded if the customer is in accordance with the return policy and if the return shipping receipt is included in the package at the time of delivery to Jafrum. For US returns shipping charges of only up to $10 will be refunded and for international returns shipping charges incurred by us to ship the item to customer will be refunded. So customer needs to send the package using a service that covers this amount. The same is applicable for wrong items received. You can also call us and we can issue a shipping label for you to return the damaged item. International buyers should always contact us before sending the item back to us.

  • I received an item/size that was not as ordered. What should I do?

    We sometimes make a mistake and send you wrong color/size. This is very rare but if this happens please send it back to us or call us for a shipping label to be issued to you. We will send you the color/size you asked for, and also will refund the shipping charges you incurred if you are using your postage. If a refund is needed we will be issuing item price refund. International buyers should always contact us before sending the wrong item back to us.
    Return shipping charges will only be refunded if the customer is in accordance with the Return Policy and if the return shipping receipt is included in the package at the time of delivery to Jafrum. For US returns shipping charges of only up to $10 will be refunded and for international returns shipping charges incurred by us to ship the item to customer will be refunded. So customer needs to send the package using a service that covers this amount. The same is applicable for damaged items received.

  • Do you charge sales tax?

    North Carolina residents will be charged 7.25% Sales Tax for the total amount of purchase including S&H at the time of Checkout. International residents may have to pay Duty/Taxes at the time of delivery depending upon Customs regulations of your country.

  • I am concerned about ordering online, how safe is your site?

    Jafrum.Com is an approved VeriSign Secure site, protected with VeriSign SSL encryption to secure E-commerce transactions. All the information sent to this site is encrypted and protected, keeping it private and confidential.

  • My Credit Card was Declined, but it still got Charged?

    If the transaction has been denied, your credit card or debit card will not be debited, however your bank (not our bank or our credit card processor) may have set funds aside during the authorization request. Banks will release an authorization between 3 and 30 business days or upon debit of your credit card or debit card.
    Banks set their own policies and Jafrum.com has no control over how long your bank may hold your funds.This apparently happens more often with ATM / Debit Cards. The funds are then released again after a few days, when the bank realises that actually no charge was placed although it was denied.
    Our apologies for this inconvenience but absolutely nothing we can do to prevent it. Consumers who feel their funds are being held too long should contact the bank that issued their card. The phone number is generally located on the back of the card.

  • My Card is declined. Do you know why?

    There are several reasons why a credit card can be declined, including incorrect credit card number, expiration date, security code (the last three digits on the back of your card where you sign your name or the four digit code on the front for American Express), billing information, insufficient funds or daily spending limit.
    At NO point should you ever e-mail us your full credit card number. Your e-mail does not have the same security features in place as the Jafrum.com website. If you wish to reference a specific credit card that you already have on file with us, please reference it by the last four digits ONLY. If, for any reason, you need to provide us with a complete credit card number, please call customer service at 1-888-374-5088.
    If you believe that you have provided us with an incorrect CVV code or expiration date you may send us that corrected information via e-mail. You can also login to Jafrum.com and change the payment information.
    If you believe that your card was declined due to insufficient funds, but now have those funds available, you may ask that we attempt to charge your credit card again. For many credit cards (especially ATM /debit cards) even if the card is declined your bank may hold the amount and release only after few days or up to a month, so please make sure you have all the right information before attempting again.
    If you are not sure why the card was declined you can contact us to find out the problem and we might be able to find the reason. If we cannot find the reason, or, after correcting, if your card is still declined, please contact your credit card company for more information.

  • How do I check if my PayPal payment has gone through or not?

    The easiest way to find out if a payment has been sent by PayPal is to log into your PayPal.com account and click on the History tab. The History section will show you all the payments you have successfully sent.

  • Can I send you direct Paypal Payment?

    Sorry, we have disabled this feature in Paypal to avoid confusion in payment and order proccessing. You can pay by Paypal only by doing our checkout.

  • How do I know that my checkout was successful?

    You will get an order number after you do checkout and also an email from us with all the information on tracking the order.

  • Do you give discounts for volume purchases?

    Yes. The discount depends entirely on the quantity. To obtain the bulk pricing, please contact us with the items you need with quantity. We will work out a pricing for you depending on the size of your order.

  • Why is your prices so low ? Are these quality products ?

    All Jafrum leather items and motorcycle helmets are 100% quality products. We do not sell cheap patch or scrap leather items or ABS plastic helmets as some small players in this field do. Jafrum is the name you can trust in leather and helmets. Our prices are low just because we manufacture and import most of the products we sell.
    We believe in quality products, volume sales, cutting cost and low low prices to customers.
    All our products are shipped with 100% Satisfaction Guarantee.

  • Do you have a catalog?

    Currently, we have a online catalog. All the products we carry are listed online.

  • What is your shipping policy for tires? Are all items available for international shipping?

    We ship tires through our Ground shipping only. We do not ship tires to Alaska, Hawaii, Puerto Rico, Canada or other international countries.
    We also do not ship Shoei Helmets and Arai Helmets outside USA.

  • Do you do Saturday / Sunday Delivery?

    No, unless we ship something by USPS and USPS delivers on Saturday also. Otherwise for all orders placed on the end of the week, the orders are received in the following week.

  • Do you ship to PO boxes or Military APO/FPO addresses?

    Yes, we ship to PO Box Addresses and Military Addresses by USPS. Please allow additional time for orders shipped to these addresses.

  • What are the Shipping Charges for USA and other Countries?

    Shipping charges are actual UPS shipping charges.
    We ship International orders by UPS Worldwide Expedited or USPS airmail. You will have the choice to select the ship method at the time of checkout.North Carolina residents will be charged 7.5% Sales Tax for the total amount of purchase including S&H at the time of Checkout.International residents may have to pay Duty/Taxes at the time of delivery depending upon Customs regulations of your country.
    We are not responsible for any duties or surcharges imposed by the Canadian/International government during the process of purchasing, returning, or exchanging.

  • If I send the payment today, how fast can you ship? How many days does it take for me to get the item/s?

    We ship most orders received before 4 PM EST the same day. We ship Monday thru Friday - our shipping department is closed over the weekends and on holidays. Generally you can expect to receive the merchandise from 3 to 7 business days depending on your location.
    The transit map is given below to find the delivery time.

    If SmartPost is used, the estimated transit times are given below.